Vouchers

The Vouchers tab provides a comprehensive system for managing promotional offers issued to players. This interface allows authorized staff to create, track, and manage promotional vouchers such as Free Play and Match Play offers that enhance the player experience and support marketing initiatives.

What It Does

The Vouchers interface enables staff to issue promotional credits to players, track voucher usage, and maintain a complete record of all promotional offers. This functionality supports player development efforts by providing tools to reward player loyalty, incentivize return visits, and enhance the overall gaming experience through targeted promotional offers.

Who It's For

Marketing staff, player development representatives, cage personnel, and supervisors who need to issue promotional offers to players, track redemption status, and maintain accurate records of all promotional activities.

Accessing Vouchers

1. From the main CardOpz menu, click on the Player Cage icon (red chip icon)

2. Select "Accounts" from the dropdown menu

3. Select a player from the Player Accounts list

4. Click the "Vouchers" tab in the player's account interface

Interface Components

Header Information

Top section displaying player identification:

• Player Photo: Visual identification of the player

• Player Name: Full name displayed prominently

• Gaming Status: "Not Barred" indicator if player is allowed to game

• Basic Information: DOB, address, card number, ID details

Voucher Controls

Buttons for managing voucher data:

• New Voucher: Button to issue new promotional offer

• Export Options: Copy, Excel, CSV, and Print functionality

• Search: Find specific vouchers by various criteria

• Show Entries: Control how many records display per page

Voucher Grid

Displays detailed voucher information:

• ID: Unique identifier for each voucher

• Type: Category of offer (Free Play, Match Play)

• Amount: Value of the promotional offer

• Issued: Date and time voucher was created

• Printed: Date and time voucher was printed (if applicable)

• Expired: Expiration date for the voucher

• Comment: Notes regarding the offer or promotion

• Employee: Staff member who issued the voucher

• Actions: Options to void vouchers if needed

Using Vouchers

Creating New Vouchers

1. Click the "+ New Voucher" button

2. Select voucher type from available options:

   • Free Play: Complimentary gaming credits

   • Match Play: Matching bet offers

3. Enter the voucher amount

4. Add explanatory comment (e.g., "Welcome Back Offer," "Birthday Promotion")

5. Click "Issue Voucher" to create the voucher

Managing Existing Vouchers

1. Review the list of issued vouchers in the grid display

2. Track voucher status by checking Printed and Expired columns

3. Use search function to locate specific vouchers

4. Export voucher lists for reporting purposes

5. Void vouchers that should no longer be valid

Voiding Vouchers

1. Locate the voucher to be voided in the grid

2. Click the "Void" action button

3. Document the reason for voiding

4. Complete the void process with appropriate authorization

5. Verify the voucher is marked as voided in the system

Tracking Voucher Status

1. Review the "Printed" column to see if voucher has been issued

2. Check the "Expired" column for redemption deadline

3. Use comments field to understand promotion context

4. Track patterns in voucher issuance and redemption

5. Monitor total promotional value issued to player

Best Practices

Voucher Issuance

• Follow venue guidelines for voucher value authorization levels

• Document reasons for issuing vouchers in the comment field

• Maintain consistent promotion naming in comments

• Consider player history when determining voucher amounts

• Ensure vouchers support overall marketing strategy

Promotion Management

• Coordinate voucher issuance with marketing campaigns

• Set appropriate expiration dates to drive timely visits

• Use consistent voucher types for similar promotions

• Track redemption rates to evaluate promotion effectiveness

• Balance voucher values with expected player worth

Compliance Considerations

• Follow internal controls for voucher authorization

• Document all voucher issuance appropriately

• Ensure proper approval for high-value vouchers

• Maintain audit trail of void reasons

• Follow consistent procedures for all players

Common Questions

What's the difference between Free Play and Match Play vouchers?

Free Play vouchers provide gaming credits that players can use without additional investment. Match Play vouchers require the player to match the voucher amount with their own funds, typically for table games. The voucher type should be selected based on the promotion's goals and the player's preferences.

Can expired vouchers be reactivated?

Standard procedure is to create a new voucher rather than reactivating an expired one. This maintains a cleaner audit trail and ensures proper documentation. The original voucher remains in the system with its expired status for record-keeping.

Is there a limit to how many vouchers a player can receive?

Venue policies typically establish guidelines for voucher issuance based on player value, frequency of visits, and overall marketing strategy. The system allows tracking of total promotional value issued, but enforcement of limits is based on your venue's specific policies.

How do I handle a situation where a voucher was issued incorrectly?

Use the void functionality to invalidate the incorrect voucher, documenting the reason clearly. Then create a new voucher with the correct information. Both actions will be recorded in the system for proper audit trail and tracking.

Related Features

For more information on player promotions and financial management, see:

• Player Cage Overview

• Player Accounts

• MTL Entries & Exchanges

• Winnings

• Marketing Promotion Management