Global Player Kiosk

Global Kiosk

What It Does

The Global Kiosk provides a self-service interface that allows players to manage their accounts, join waitlists, view and redeem promotions, and check their play history without requiring staff assistance. This reduces operational overhead while enhancing the player experience.

Why It Matters

Self-service options are critical for modern casino operations. The Global Kiosk reduces the need for operator intervention, decreases wait times for players, and enables efficient promotion management while providing players with easy access to their account information and gaming history.

Accessing the Global Kiosk

The Global Kiosk can be accessed in two ways:

1. From the Dashboard, click the Global Kiosk option in the Display Shortcuts section

2. From the Floor Management menu, select Global Kiosk

Kiosk Features

Player Login Methods

Players can access their accounts through multiple authentication methods:

• Card Scan/Swipe: Players can tap, scan, or swipe their player card

• Manual ID Entry: Players can manually enter their ID number

• PIN Authentication: For security, players enter their PIN after card identification

• Test Mode: Staff can use the "Click to Test" function to verify kiosk functionality

Player Account Access

Once authenticated, players can:

• View Account Summary: See player ID, total points, and important stats

• Check Points Earned: Review points earned in last 24 hours and year-to-date

• Track Hours Played: Monitor both recent (24H) and year-to-date (YTD) play time

• Update Account Information: Make changes to contact details (optional functionality)

Waitlist Management

Players can add themselves to game waitlists without staff assistance:

1. Select "Waitlist" from the main kiosk menu

2. Enter alias (nickname) for display

3. Provide cell phone number for notifications (optional)

4. Request accessibility seating if needed

5. Select from available game waitlists

6. Receive confirmation of waitlist placement

Promotion Features

The kiosk provides comprehensive promotion management:

• View Available Promotions: Browse all eligible promotions

• Free Play/Match Play Vouchers: View and redeem available vouchers

• Wheel Spin Promotions: Participate in daily wheel spin promotions

• Redemption Tracking: Track redemption history and limits (daily, etc.)

• Promotion Receipts: Print vouchers and receipts for redeemed promotions

SMS Sign-Up Feature

Players can send account creation links to themselves or friends:

• Allows players to create accounts on their mobile devices

• Facilitates easy mobile app download via SMS

• Seamlessly connects to LiveLinq mobile application

Player Experience Walkthrough

Welcome Screen

The initial screen presents options for:

• Existing players to access their account

• New players to sign up

• Quick access to waitlists and promotions

Account Login

1. Player scans card or enters ID

2. System prompts for PIN entry on secure keypad

3. If PIN is forgotten, player is directed to front desk

Account Summary

After login, player sees:

• Total points balance

• Points earned (24-hour and YTD)

• Hours played (24-hour and YTD)

• Account ID information

Promotions Area

Players can:

1. View all available promotions

2. See qualification status for each promotion

3. Select promotions to redeem

4. Confirm redemption and receive printed vouchers

5. View redemption history

Waitlist Registration

Players can:

1. Enter/update their alias and contact information

2. Select from available game types

3. See current wait times and player counts

4. Receive confirmation of waitlist placement

Session Management

For security purposes:

• Session timeout notifications appear after periods of inactivity

• Players can choose to continue or end their session

• Automatic logout occurs if no response to timeout warning

Available Promotion Types

Free Play Vouchers

• One-time vouchers with set value

• Displayed with clear expiration dates

• Printed tickets include barcode for redemption at cage

Wheel Spin Promotions

• Daily spin opportunities

• Clear redemption limits (e.g., once per day)

• Immediate reward determination

• Confirmation screen before redemption

Points-Based Promotions

• Shows points required and earned

• Displays redemption status

• Clear indication of promotion period

• Prints redemption receipts

Administration Features

Security Measures

• Timeout functionality for idle sessions

• PIN protection for account access

• Staff override capabilities

• Clear session expiration notifications

Customization Options

• Property branding throughout interface

• Configurable promotion displays

• Ability to enable/disable specific features

• Custom messaging for players

Best Practices

• Kiosk Placement: Position kiosks in high-visibility, easily accessible areas

• Regular Monitoring: Check paper levels and kiosk functionality throughout shifts

• Staff Training: Ensure floor staff can assist players with kiosk usage

• Promotion Setup: Test all promotions in the kiosk before making them available

• Player Education: Provide clear instructions for first-time kiosk users

Troubleshooting

Player can't log in:

• Verify card is active in the system

• Reset PIN if necessary

• Check for card reader issues

Promotion not appearing:

• Verify promotion is active and properly configured

• Check player qualification requirements

• Confirm promotion is set for kiosk redemption

Receipt/voucher printing issues:

• Check paper supply

• Verify printer connectivity

• Test print functionality

Waitlist registration problems:

• Ensure waitlists are properly configured

• Verify game/limit is active in waitlist manager

• Check player profile for any restrictions