High Hand Management

The High Hand feature allows you to run high hand promotions, display current qualifying hands, and track winners across your gaming floor.

Dashboard – Display Shortcuts – High Hand Display

What It Does

The High Hand system tracks and displays the highest poker hand during a designated time period, encouraging player engagement and increasing floor action. It includes:

• Interactive displays for players to view current high hands

• Configuration tools for floor managers to set qualifying hands

• Winner tracking and reporting

Who It's For

Floor managers, shift supervisors, and promotional staff overseeing poker games and table game promotions.

High Hand Workflow

The correct sequence for running a high hand promotion is:

1. Starting a Session

1. From the main dashboard, click the arrow next to the display shortcuts menu

2. Select High Hand Display

3. Click the Gear Icon to access setup options

4. Configure the following:

   • Qualifying Hand (Text): Enter a text description (e.g., "Aces Full of Kings")

   • Qualifying Hand (Visual): Use the card selector to build a visual representation

   • Prize Amount: Enter the dollar value of the prize

   • End Time: Set when the current high hand period ends

5. Click Submit to save your configuration and start the session

Tips:

• Set qualifying hands that match your room's game types and volume

• Consider scheduling different qualifying hands for different periods (morning vs. evening)

• Adjust prize amounts based on business levels

2. Launching the Display

After setting up your promotion:

1. Click the Open Icon in the display menu

2. Verify the display shows:

   • Current qualifying hand

   • Prize amount

   • Time remaining in session

   • "No Current High Hand Available" if no hand has been recorded yet

3. Recording High Hands During the Session

Throughout the session, when a player achieves a hand that beats the current high hand:

1. Click the Cards Icon in the display menu

2. Select Add New High Hand

3. Enter the qualifying hand information:

   • Hand Text: Description of the hand

   • Visual Representation: Select cards using the card picker

   • Table Name: Select from dropdown

   • Seat #: Select from dropdown

4. Click Submit to update the display

The display will update to show the new high hand, the table and seat where it occurred, and the remaining time in the session. Continue to record better hands as they occur throughout the session.

4. Selecting the Winner After Session End

Important: After the session ends, you'll need to record the winner by finding the player who had the highest qualifying hand.

To record a winner:

1. Click the Trophy Icon in the display menu

2. Use the session navigation arrows to select the completed session if needed

3. Search for the player in the search box

4. Verify this is the player who had the highest hand during the session

5. Check Show winner on Display to announce the winner

6. Click Record Winner to finalize

The system will associate this player with the highest hand recorded during the session, and this information will be logged to the High Hand Winner Log report with full session details.

Note: Winners can be added or amended within 24 hours of the session's conclusion.

5. Viewing Winner Reports

To review past high hand winners:

1. Navigate to Reports in the main menu

2. Select Promotion Reports

3. Choose High Hand Winner Log

4. Set your date range using the date/time selectors

5. View the comprehensive list of winners

Report Features:

• Player name and ID

• Date and time of winning hand

• Prize amount awarded

• Table and seat location

• Visual representation of the winning hand

• Ability to filter by date range

This report is essential for:

• Verifying promotion payouts for accounting

• Tracking promotion frequency by table or player

• Identifying patterns to optimize future promotions

• Maintaining compliance records

Display Features

The High Hand Display shows:

• Current qualifying hand (or minimum qualifying hand if no one has qualified)

• Prize amount for the current session

• Time remaining in the current session

• Table and seat of the current high hand holder

• Scrolling message showing the previous session's winner (when configured)

Common Issues & Troubleshooting

Display not updating?

• Refresh the display page

• Verify network connectivity

• Check if the session time has expired

Need to correct a winner after recording?

• Winners can be amended within 24 hours

• Use the Trophy Icon and search for the correct player

Multiple qualifying hands with same value?

• The first recorded hand takes precedence

• If you need to override, use the Cards Icon to update with the new information