Jackpot Management

What It Does

The Jackpot Manager is a specialized tool for administering progressive jackpots across your gaming floor. It provides controlled oversight of jackpot amounts, increases, approvals, and resets in a centralized interface.

Who It's For

Jackpot administrators, shift managers, and gaming supervisors with authorization to manage high-liability promotions.

Accessing Jackpot Manager

1. From the main CardOpz menu, navigate to the Promotions section

2. Select "Jackpot Manager" to access the dashboard

Navigation and Interface

Section Filtering

At the top of the screen, use the section tabs to filter jackpots:

• Poker: View poker-related jackpots

• Black Jack: View blackjack-related jackpots

• Cal Games: View California games jackpots

Main Management Functions

The top action buttons provide key management functions:

• Approve: Authorize pending jackpot increases (shows count of pending approvals)

• Reports: Access jackpot reports and history

• Set Time: Configure auto-increase schedules

• Start: Activate approved jackpots that are ready to begin

Jackpot Status Display

The main table displays all jackpots with detailed information:

• Short Name: Brief identifier for the jackpot

• Description: Full explanation of the jackpot

• Win Condition: What qualifies for the jackpot

• Seed ($): Starting amount after a reset

• Current Jackpot: Current prize amount

• From Date: When the current cycle began

• Hours: Time elapsed since last reset

• Factor: Percentage increase based on hours played

• Increase by Factor: Amount added from factor calculation

• Fixed Increase: Set amount added per cycle

• Manual Increase by Manager: Ad-hoc additions

• Total Increase: Sum of all increases since last reset

Jackpot Details

Each jackpot shows additional information below the main table row:

• Next Increase: Shows pending amount and approval time

• Last Reset: Date and time of last jackpot hit/reset

• Total Resets: Number of times this jackpot has been won

Jackpot Lifecycle

The following diagram illustrates the typical lifecycle of a jackpot:

Creation → Approval → Activation → Scheduled Increases → Hit/Reset → Payment

Managing Jackpots

Approving Increases

1. Review pending increases indicated in the "Approve" button count

2. Click the Approve button to view and authorize pending increases

3. Verify the amount and timing is correct

4. Approve the increase to update the jackpot amount

   Note: Approvals require manager-level permissions or higher

Manual Increase

To add funds to a jackpot outside the regular schedule:

1. Click the edit icon in the "Manual Increase by Manager" column

2. Enter the amount to add

3. Provide authorization/reason

4. Submit the change

Understanding Factor Calculations

The "Factor" represents the percentage rate at which a jackpot increases based on hours of play:

• Factor is configured during jackpot creation

• The system multiplies (Hours × Factor × Seed Amount) to calculate the "Increase by Factor"

• Example: A jackpot with a $1,000 seed, 0.01 factor, and 10 hours of play will increase by $100

Jackpot Action Menu

Click the gear icon for a specific jackpot to access these functions:

• Undo Approval: Reverse a previously approved increase

• Reset Jackpot to Seed: Return jackpot to starting amount after hit

• View History: See complete jackpot activity log

• Stop Jackpot: Pause or discontinue the jackpot

Starting a Jackpot

New jackpots created in Promotion Events appear in Jackpot Manager with "not started" status until manually activated:

1. Review the jackpot details to ensure configuration is correct

2. Click the Start button at the top of the screen

3. Select the jackpot(s) to activate

4. Confirm to change status to "Going"

Important: This manual activation is required regardless of the start date entered during setup. The jackpot only becomes active and visible on displays after being started through Jackpot Manager. This is when hour tracking begins for auto-increase calculations.

A jackpot remains active until manually stopped using the action menu, regardless of any end date that may have been specified during setup.

Reports and Monitoring

Access detailed reporting by clicking the Reports button:

• Current Jackpots Report: Overview of all active jackpots

• Jackpot Increase Report: History of all increases

• Payout History: Record of all jackpot hits and payments

Integration with Payout Module

When a jackpot is hit, the system connects with the Payout Module to:

• Document the qualifying hand/condition

• Process required tax forms

• Handle multiple winner distributions

• Create audit trail for compliance

Best Practices

Daily Operations

• Regular Review: Check jackpot amounts daily for accuracy

• Dual Control: Use the approval system for all increases

• Documentation: Keep detailed notes for manual adjustments

• Testing: Verify display amounts match system amounts

• Compliance: Ensure all resets and hits have proper authorization

Security Considerations

• Never share approval credentials

• Document reasons for all manual adjustments

• Perform regular reconciliation between reports and financial systems

• Verify jackpot configurations against approved promotion documentation

Troubleshooting

Increase not appearing at scheduled time?

• Check that the increase is approved

• Verify the scheduled time is correct

• Ensure the jackpot is in "Going" status

Need to correct an erroneous increase?

• Use "Undo Approval" function

• Document the reason for correction

• Re-approve with correct amount

Jackpot hit needs to be processed?

• Use "Reset Jackpot to Seed" function

• Document the winning condition details

• Follow payout procedures through the Payout Module

System not calculating factor increases correctly?

• Verify the factor percentage in the jackpot configuration

• Confirm the hours calculation is accurate

• Check for any manual adjustments that may have affected the base amount