Overview & Quick Start
Overview & Quick Start
How to use the waitlist/board manager features and display
The Waitlist Management module tracks players waiting for seats, manages table assignments, and handles player movement across your floor. It connects directly with Floor Management to maintain accurate player tracking.
Prerequisites
🛠 This Step Is Required Before Using Waitlist
Before using the Waitlist Manager, complete these setup steps in Floor Settings:
Create games with theme colors (colors appear on waitlist displays)
Define limits for each game
Add tables and configure seat counts
Create game and limit combinations
Quick Start: Setting Up Your First Waitlist
Step 1: Activate Games for Waitlist Use
From Dashboard, click Waitlist Manager
Go to the Games tab
Click the Edit button
Select a game (e.g., No Limit Hold'em)
Choose a limit (e.g., $2/$4)
Add jackpot amount if applicable
Click Add
Verify the game is Activated (toggle is on)
Click Finish
Step 2: Create Your Waitlist
From the Games tab, drag your activated game/limit to an empty waitlist block
Your list will appear as an "Interest List" (no tables assigned yet)
Step 3: Assign Tables
Go to the Tables tab
Drag available tables to your new game/limit waitlist
Your list will now change from "Interest" to "Going" once a dealer and player are seated
💡 Key Feature: Quick Table Assignment
The Tables tab is essential for quickly assigning tables to a game and limit waitlist. When you drag a table to a waitlist, the system automatically assigns that game and limit to that table. This is why we recommend:
Set up your most frequently used games and limits in advance
Keep these games activated and ready for use
Use the drag-and-drop functionality to quickly adjust what's assigned on the floor as needed
This approach is much faster than going through Floor Settings to change table assignments.
Step 4: Add Players
Go to the Patrons tab
Enter player information or swipe their card
Select which waitlists to add them to
Click Add to Selected Lists
Step 5: Open Waitlist Display
Click Waitlist Display to see the player-facing view
Verify your waitlist appears correctly
Daily Workflow
Initial Setup
Verify all desired games/limits are activated
Assign your frequently played games to the empty waitlist slots
Drag tables into those lists to quickly re-assign tables
Throughout the Day
Add players to appropriate waitlists
Manage players with four key actions:
Page: Notify players their seat is ready
Chip: Track players temporarily away from tables
Deque: Remove players from a specific list
End of Line: Move players to bottom of the list
When players are paged and then sent to the table, they will automatically drop off of the waitlist for that game/limit
Understanding Key Concepts
Interest vs. Going Lists
Interest List: No tables assigned yet; tracks player interest only
Going List: Has tables assigned with open seats; actively seating players
Waitlist Tabs
The Waitlist Manager has five main tabs:
Games: Activate/deactivate games and limits
Tables: Assign tables to waitlist game types
Patrons: Add or search for players
Pages: See who's been paged and their response time
Chip Pickup: Track players temporarily away from tables
First-Day Troubleshooting
Waitlist shows as "Interest" instead of "Going"
Check if tables are assigned to the list
Verify dealer is clocked in on the assigned tables
Confirm at least one player is seated on a table
Can't add player to Chip Pickup
Ensure a waitlist exists for that game/limit
Verify the player was properly seated at a table first
Games or limits aren't available
Verify they're created in Floor Settings
Check they're activated in Waitlist Manager → Games → Edit
Checklist Before Going Live
Games and limits activated
Tables assigned to waitlists
Waitlist display visible to players
Staff familiar with adding players
Paging process tested
Chip pickup workflow confirmed
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