Daily Use & Operations Overview
Floor Management
Once your gaming floor is configured and your tables, games, and limits are in place, your operations team will spend most of their time using the real-time views available in the CardOpz platform. This article outlines how Floor Managers and Dealers interact with the system during active shifts — including managing tables, clocking in staff, seating players, and collecting/awarding time or credits per hand digitally.
Waitlist Management🔗 Related Modules:
Who Uses This
Dealers working from tablets on the table (or managed via Floor Manager)
Floor Managers overseeing table, player, and dealer activity
💡 This view adapts based on whether your club uses Dealer Tablets, just a Floor Manager podium, or both.
Dealer Tablet – Live Game View
This is the primary interface for dealers assigned to active tables. It allows dealers to:
Clock themselves in
Add or remove players
Press “Next Hand” (for credit model clubs) or Start/Stop timer (for time-based clubs)
Track Promotional Player Pool Points
View player details, including:
Promo points/hours earned
Daily promotions earned/redeemed
Membership/Barred player status
Player ratings (Cash In/Out, Color Up/Down, Avg Bet, Avg Spot)
Tournament Tables: If a table is tournament-assigned and marked as tournament-capable, the dealer tablet will open in Tournament View. See Dealer Tablet – Tournament View.
Floor Manager Dashboard
This view mirrors the dealer tablet’s functionality — but at scale. Floor Managers can:
See all tables at once with live status indicators:
Free / Open / Going / Dead-spread
Drill into any table to:
Assign or remove players
Clock in/out dealers
Open or close the table
Pause or resume player collection
Transfer players between tables
Best Practice: Use the Floor Manager drill-down view for real-time oversight and to respond to high-volume shifts or slow table performance.
Dealer & Player Clock-In / Table Status Changes
Each table flows through common operational states:
Status
Triggered By
Free
Table created, no dealer assigned
Open
Dealer clocked in
Going
Players seated and active
Dead-spread
Dealer on table, but no active players seated
Dealers or Floor Managers can clock players out or pause their session.
⏸️ Use Pause to hold a player's seat without removing time/credits (e.g., bathroom breaks).
Time vs. Credit Collection Logic
Depending on your configured model (one or the other):
Credit Clubs: Dealers press Next Hand after each hand dealt
Time Clubs: Dealers or Floor Managers start a clock, which deducts time automatically
⏸️ Pause/Resume: Both models support pausing individual players to avoid unwanted deductions.
Viewing Player Promo Status
Dealers and Floor Managers can access a player’s promo information from the Player Detail screen, including:
Promo points earned
Promo redemptions (daily/session)
Qualifying table/game stats
🔗 For deeper guidance, see: Promo Tracking from Floor Views
Real-Time Sync Across Views
Every action performed — such as clocking in a dealer, seating a player, or starting a game — syncs immediately across:
Dealer Tablets
Floor Manager Dashboard
Kiosk Displays
Waitlist Manager (for status reflection)
No manual refresh needed — all modules stay updated live.
The Waitlist Manager View also plays a supporting role during daily operations. Although it's primarily used for seating and list control, Floor Managers may reference it to:
Monitor incoming players waiting for specific games
Match open tables to player demand
Trigger player movements or balance tables as demand shifts
🔗 :Reference Waitlist Manager Operations
Best Practices for Daily Floor Management
Monitor Dead-spread tables and reassign dealers to busier areas
Use Pause for short player breaks — don’t burn credits or time
Confirm dealer assignments at the start of each shift
Coordinate with the Dealer Coordinator to ensure seamless transitions
Reassign players during peak times to prevent long waitlist backups
Last updated
Was this helpful?