Service & Alerts Display

What It Does

The Service & Alerts Display provides a centralized, real-time monitoring system that shows critical player credit alerts and service requests across your entire operation. This display acts as a visual dashboard for floor staff to quickly identify and respond to time/credit thresholds and player service needs.

Why It Matters

Maintaining prompt service and ensuring timely collection are essential to operational efficiency. This display eliminates missed service opportunities and collection lapses by making all alerts visible in a centralized location, improving both revenue capture and player satisfaction.

Interface Overview

The display is divided into two main sections:

Player Seated or Credit Alerts Panel

• Left side of the screen displays alerts based on when players sit on a table.

• Alert service staff of player who may need service - review notes on player preferences (like favorite drink).

• Clear the Automated Alerts, then review status of items cleared or by credit alert status:

• Critical alerts are highlighted with exclamation icons

• Each alert shows:

  • Player name & Notes (if any)

  • Table and seat position

  • Current credit status (negative values shown in red)

  • Critical, Warning, or Informational status indicated by color

Service Alerts Panel

• Right side displays all active service requests

• Each service request shows:

  • Time requested

  • Service type (Food & Beverage, Massage, Floorman, etc.)

  • Table information

  • Duration since request was made

Alert Types

Credit Alerts

• Player is Seated: Players who sit at a table update to the service board.

• Critical: Players who have exceeded collection thresholds (shown in red)

• Warning: Players approaching collection thresholds (shown in yellow)

• Informational: New player sessions or status changes (shown in blue)

Service Requests

• Food & Beverage: Refreshment orders from players at tables

• Massage: Requests for massage services

• Floorman: Calls for floor manager assistance

• General Service: Miscellaneous player needs

Key Features

Real-Time Updates

• Alerts appear immediately when triggered from dealer tablets or floor manager

• Automatically sorts by priority with most critical alerts at the top

• Time stamps show exactly when each alert was generated

Alert Tracking

• Visual counters show total number of alerts in each category

• Alerts remain visible until addressed or acknowledged

• Historical tracking available in reports for service performance analysis

Common Workflows

Monitoring Collection Status

1. Floor staff regularly scan the Player Credit Alerts panel

2. Critical alerts (red) indicate immediate collection action needed

3. Staff can click on alerts to see detailed player information

4. After addressing the collection issue, alerts are removed from display

Responding to Service Requests

1. Service staff monitor the Service Alerts panel throughout their shift

2. New service requests appear with timestamps

3. Staff acknowledge requests by handling the service need

4. Completed service requests are cleared from the system

Shift Changeover Process

1. Incoming staff review all active alerts

2. Prioritize addressing any critical alerts first

3. Ensure no service requests have extended wait times

4. Communicate status of ongoing service needs to team

Best Practices

• Dedicated Monitor: Position the display where all floor staff can easily see it

• Regular Scanning: Establish a routine for staff to check the display

• Response Protocols: Create clear procedures for each alert type

• Service Metrics: Use historical alert data to optimize staffing levels

Troubleshooting

• If alerts aren't appearing, verify network connectivity

• Check SignalR connection status if updates seem delayed

• If display freezes, refresh the browser or restart the display

• For persistent issues, contact technical support