Points/Time-Based Promotion Setup

What They Are

Points/Time-Based promotions reward players based on their accumulated play time or points earned during a specified period. These promotions typically offer comps, free play, or other incentives that players can redeem at the player kiosk.

Common Use Cases

• "Play 2 hours, get $10 Free Play"

• "Play 4 hours Monday-Thursday for tournament entry"

• "Earn entries hourly playing NLH or PLO for Friday night drawing"

Creating a Points/Time-Based Promotion

Step 1: Basic Information

1. From the Promotion Events dashboard, click Add

2. Enter the following details:

   • Promotion Name: Short, descriptive title (e.g., "Play 1 hour get $50 Freeplay")

   • Description: Detailed explanation of the promotion

   • Disclaimer: Any legal text or fine print

   • Start Date: When the promotion begins

   • End Date: When the promotion ends

   • Printable: Check if physical vouchers need to be printed at the player kiosk

   • Theme: Optional color coding for visual identification

Step 2: Earning Requirements

Configure how players qualify for the promotion:

• Earning Period: When points/hours are calculated

  • Yearly

  • Monthly

  • Weekly

  • Daily

• Required Hours within Period: Minimum play time needed

  • Set to "0" if no time requirement

• Required Points within Period: Minimum points needed

  • Set to "0" if no points requirement

• Max Redemptions: How many times a player can redeem

  • Set per day, week, month, or year

  • Set to "0" for unlimited redemptions

Step 3: Exclude Days (Optional)

If the promotion isn't available every day:

• Redemption Window: Select months, dates, or days of week

  • Click months to include/exclude entire months

  • Click specific dates to include/exclude individual days

  • Select days of week to create weekly patterns

• Last Redeem Hour +/-: Cutoff time for redemption

  • Useful for promotions that must be redeemed same-day

• Days Until Expiration: How long the reward is valid after earning

  • Set to "0" for same-day redemption only

Step 4: Payout Settings

Define the reward value:

• Allowance: What the player receives

  • Fixed amount (e.g., $25 match play)

  • Percentage of play

  • Select "Unlimited" for non-monetary rewards

Step 5: Finalize

• Review all settings for accuracy

• Click Submit to activate the promotion

• The promotion will automatically change to "Going" status on the start date

Drawing-Style Promotions

Drawing promotions are a special type of Points/Time-Based promotion where players earn entry tickets.

Setup Differences:

1. Create as a standard Points/Time-Based promotion

2. Do NOT check the "Printable" option

3. Set earning requirements based on how tickets are earned:

   • Example: 1 ticket per hour played

   • Example: 1 ticket per 100 points earned

Operation:

• Players automatically earn entries when meeting requirements

• Entries can be tracked in the system

• Batch printing functionality for physical tickets will be available in a future update

• Manual tracking can be used in the interim

Tracking & Reports

Access detailed information about promotion performance:

1. From the Promotion Events dashboard, locate your promotion

2. Click the reports icon

3. View:

   • Total redemptions

   • Individual player redemptions

   • Dates and times of redemptions

   • Total value redeemed

Player Kiosk Integration

Points/Time-Based promotions automatically appear in the Player Kiosk when:

• The promotion is in "Going" status

• The current date is within the promotion date range

• The player meets the qualification requirements

Players can:

• View available promotions

• See their progress toward qualifying

• Redeem rewards when qualified

• View their redemption history

Status Lifecycle

Points/Time-Based promotions follow this status progression:

1. Draft: Initial creation phase

2. Going: Active and available to players

3. Complete: End date has passed

Unlike Jackpot promotions, Points/Time-Based promotions do not require approval and will automatically activate on the start date.

Best Practices

• Clear Naming: Use names that clearly communicate the offer

• Detailed Descriptions: Include all qualification requirements

• Appropriate Timeframes: Set realistic earning periods

• Testing: Verify kiosk redemption before launching

• Monitoring: Check redemption reports regularly to track performance

• Advance Setup: Create promotions at least 1-2 days before start date

Troubleshooting

Promotion not showing on kiosk?

• Verify the promotion is in "Going" status

• Check that today's date is within the promotion date range

• Confirm player has met the qualification requirements

• Ensure excluded days are set correctly

Player qualified but can't redeem?

• Check max redemptions setting

• Verify they haven't already redeemed the maximum allowed

• Confirm they're trying to redeem within allowed hours