SMS Registration

The SMS Registration interface allows staff to process and verify remote registrations via SMS. This screen provides tools for reviewing self-registered player information, verifying identity, and approving new player accounts before they are added to your main player database.

What It Does

The SMS tab manages the verification workflow for players who have self-registered through the SMS invitation system. It gives staff the ability to review submitted information, compare it against identification documents, and either approve, reject, or edit player profiles before they are fully integrated into your database.

Who It's For

Registration staff, compliance officers, and floor managers who need to verify player information for accuracy and regulatory compliance before approving new player accounts.

Accessing SMS Registration

1. From the main CardOpz menu, click on the Users icon (gold person icon)

2. Click the "SMS" tab in the top navigation bar

3. The SMS verification interface will display any pending registrations

Interface Components

Pending Registration Grid

Displays all self-registered players awaiting verification:

• Card No.: Temporary assigned player card number

• First: Player's first name

• Last: Player's last name

• Alias: Player's preferred nickname

• DOB: Date of birth for age verification

• Actions: Verification button for processing

Verification Controls

Quick access to verification functions:

• Verify: Button to open the verification modal

• Pagination: Navigate through multiple pending registrations

Verification Modal

Comprehensive view of player-submitted information:

• Player Photo: Image uploaded during self-registration

• Player Info: Name, gender, date of birth, ID details

• Address: Complete address information

• Gaming Info: Card number, RFID status, alias

• Contact Info: Phone, email, notification preferences

• Action Buttons: Reject, Edit, Verify

Using SMS Registration

Processing Registrations

1. Click the "Verify" button for a pending registration

2. Review all submitted information for accuracy

3. Compare details against physical ID (when applicable)

4. Use action buttons to process the registration:

   • Verify: Approve and add to player database

   • Edit: Make corrections before approving

   • Reject: Decline the registration

Handling Verification

When a player presents their ID after self-registration:

1. Access their pending registration via the SMS tab

2. Verify that submitted information matches their ID

3. Check age requirements and any gaming restrictions

4. Process the verification according to your venue policies

Requesting Additional Information

If registration information is incomplete or inaccurate:

1. Click the "Edit" button

2. Update fields as needed with correct information

3. Save changes and complete verification

Best Practices

Verification Procedures

• Always verify player identity with government-issued ID

• Check date of birth to ensure minimum age requirements

• Verify address information for accuracy

• Ensure contact and marketing information is correctly formatted

• Document any verification notes in player profile

Regulatory Compliance

• Follow all local regulations for player verification

• Maintain consistent verification standards

• Document verification steps taken

• Store copies of ID documentation when required

• Use standardized procedures for all verifications

Data Security

• Never share login credentials for processing verifications

• Keep physical ID documents secure during verification

• Don't leave verification screens visible to other players

• Process verifications in a private area when possible

• Protect player data according to privacy regulations

Common Questions

How long do players have to complete registration after receiving the SMS link?

Registration links expire after 24 hours. If a player loses their link or it expires, you can send a new link by entering their phone number again.

What if the player information doesn't match their ID?

Use the "Edit" button to correct any discrepancies before verification. If there are significant concerns about identity, use the "Reject" button and create a new profile with accurate information.

Can a player be verified without physically visiting the venue?

Standard procedure requires in-person verification with a government-issued ID. However, your venue policies and local regulations may allow for alternative verification methods.

What happens to rejected registrations?

Rejected registrations are removed from the pending list but logged in the system. The player can be sent a new registration link if needed.

Related Features

For more information on player registration and verification, see:

• Patron List

• Player Profile Management

• Merging Duplicate Accounts

• Registration Reports