Dealer Activity Report
Dealer Activity Report
What It Does
The Dealer Activity Report provides a detailed view of an individual dealer's performance across all tables and shifts. This report tracks session times, hands dealt, collection rates, and other key metrics that help evaluate dealer efficiency and table management.
Why It Matters
Dealer performance directly impacts player experience, game pace, and revenue. This report helps floor managers evaluate dealer productivity, provide targeted training, optimize scheduling, and make informed decisions about staff assignments.
Accessing the Report
From the main menu, select Reports
Click on Dealer Activity Report
Search for a specific dealer or select from the dropdown
Set your desired date range (up to 30 days)
View the report or export the data
Report Features
Dealer Performance Timeline
Visual representation of dealer activity by day and hour
Color-coded blocks showing active dealing periods
Pop-up details when hovering over timeline segments
Session Metrics
For each dealer session, you can view:
Table name and game type
Session start and end times
Total duration of the session
Number of hands dealt
Average hands per hour
Collection totals
Player count and turnover
Aggregate Statistics
At the bottom of the report, find summary metrics including:
Total hours worked across all tables
Overall average hands per hour
Total collection amount processed
Comparison to floor averages (percentages above/below)
How to Use This Report
Performance Evaluation
Compare a dealer's average hands per hour across different game types
Identify strengths (faster dealing in certain games) and areas for improvement
Track progress over time after training interventions
Scheduling Optimization
Match dealers to game types where they excel
Identify dealers who perform best during busy periods
Balance dealer rotations based on performance metrics
Training and Development
Use specific metrics to provide objective feedback
Identify dealers who may need additional training
Recognize and reward top performers
Export Options
The Dealer Activity Report can be exported in multiple formats:
CSV: For detailed analysis in spreadsheets
PDF: For printing and sharing in performance reviews
JSON Data: For custom integrations with other systems
Best Practices
Regular Reviews: Schedule monthly one-on-ones with dealers using this data
Fair Comparisons: Compare dealers within the same game types, not across different games
Context Matters: Consider table conditions when evaluating metrics (full tables vs. empty tables)
Positive Reinforcement: Use the report to identify and recognize exceptional performance
Common Questions
Q: How is the hands per hour calculated? A: The system counts each hand dealt during the session and divides by the session duration in hours.
Q: Why might a dealer's metrics vary between tables? A: Game type, player count, player skill level, and time of day all impact dealing speed. These factors should be considered when evaluating performance.
Q: Can dealers see their own stats? A: By default, dealers don't have access to this report. However, managers can share relevant metrics during performance reviews.
Q: How far back can I view dealer data? A: While the standard view is limited to 30 days, historical data is maintained in the system. Contact support for assistance with extended historical analysis.
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